The Defence Science and Technology Agency (DSTA) brings you to the forefront of cybersecurity, digital transformation and engineering. From working on software development and systems integration to unmanned technologies and artificial intelligence, you can have an impact on Singapore’s defence.

Achieve your fullest potential with opportunities to build your technical expertise and hone your competencies in diverse domains. You can also expect an immersive learning experience, where you will work with bright minds and collaborate with global industry experts.

DSTA is recognised as one of the top 10 employers in the Engineering & IT sector, where our engineers and IT professionals work alongside procurement specialists to deliver state-of-the-art capabilities for Singapore’s peace and security.

Learn more about DSTA at https://www.dsta.gov.sg.

Opportunity

We are looking for a skilled and experienced Senior Associate Engineer / Associate Engineer to join our team and provide premium customer support to our senior VIP clients. You will be responsible for ensuring that our clients' IT systems are running smoothly and efficiently, providing targeted IT support and services.

Responsibilities:

• Deliver targeted IT support and services for senior VIPs, ensuring that their IT systems are running smoothly and efficiently.
• Recommend hardware and software solutions, perform new technology acquisitions and upgrades.
• Work independently and take ownership of your work.
• Manage and prioritize tasks in a fast-paced environment.
• Maintain strong communication with clients and provide timely updates on progress.
• Provide excellent customer service, meeting or exceeding clients' expectations.

Requirements

• Diploma or above in Information Technology (or equivalent).
• In-depth knowledge of Windows desktop OS, Browsers, Microsoft Office and Outlook preferred.
• Experience configuring and troubleshooting printers, networks and peripherals (Tablets, Phones, KVM etc.) preferred.
• Good knowledge in Operating System (Windows, MAC, Android, IOS), Active Directory, Group Policy Object, Disk Encryption and Antivirus software would be advantageous.
• Sound analytical and problem solving skills
• Good people management and communication skills
• Able to work independently and collaboratively as a team
• Demonstrates assertiveness, pro-activeness and ability to work in a fast-paced environment

If you have previous experience in a service delivery or technical support role, supporting organization leaders, it will be an added advantage.